Refund & Cancellation Policy

Last updated: [date]

This policy explains how cancellations, refunds, and billing disputes work for [Spondeo, Inc.] ("Spondeo," "we," "us," or "our") paid plans. It forms part of, and should be read with, our Terms of Service. Capitalized terms have the meanings given in the Terms.

1. The free tier

The consumer affiliation-proof-link service and the Developer (Free) API tier are free. There is no payment and therefore nothing to refund or cancel — you can simply stop using the Service, or delete your account at any time via /account/delete.

2. Subscriptions — cancel anytime

• Paid plans (Startup, Growth, and Scale) are subscriptions billed in advance, monthly or annually.
• You may cancel at any time from your account or by contacting [contact@…].
• When you cancel, your plan remains active until the end of the current paid period, and you keep

access to paid features and your included quota until then. We do not prorate or refund the unused portion of a paid period except where required by law or as stated in Section 5.

• At the end of the period, your account moves to the Free tier. Cancelling does not delete your

account or data; to delete those, use /account/delete.

3. Metered overage is non-refundable

• On paid tiers, verifications above your included quota are billed as metered overage in arrears.
• Consumed metered verifications are non-refundable. Once a verification has been performed and

metered, it represents a service already delivered. (Note: only successful verifications are metered and billed — unsuccessful verifications are not charged.)

4. Upgrades, downgrades, and renewals

• Upgrades take effect immediately; you gain the higher included quota and rate limits right away.
• Downgrades take effect at the end of the current period (you keep your current plan's benefits

until then).

• Subscriptions renew automatically at the then-current price for your plan until cancelled. We will

give prospective notice of any price change before it applies to your renewal.

5. EU / UK consumers — right of withdrawal

If you are a consumer in the EU or UK, you normally have a 14-day right to withdraw from a purchase of digital services.

• Because the developer API and paid features are supplied digitally and you typically want **immediate

access, by starting to use a paid plan within the 14-day period you expressly request immediate performance and acknowledge that you thereby lose your right of withdrawal** once the service has been fully performed, and that for the part already performed you remain liable for the corresponding amount.

• If you have not used the paid service and are within the 14-day window, contact [contact@…] to

withdraw and we will refund the corresponding subscription amount. Consumed metered verifications remain non-refundable.

• Nothing in this policy limits any non-waivable statutory rights you have under applicable consumer law.

6. How to request a refund

Email [contact@…] from the email address on your account with:

1. your account email,
2. the charge in question (date and amount), and
3. the reason for the request.

We aim to acknowledge within 2 business days and to resolve within 10 business days. Approved refunds are issued to the original payment method via our payment processor; the time for funds to appear depends on your bank or card issuer.

7. Service incidents and credits

If the Service materially fails to operate as described, contact [contact@…]. Customers on plans with a written SLA (Scale) are entitled to the remedies in that SLA. For other plans, we may, at our discretion, issue a service credit for a confirmed, significant outage — service credits are our sole remedy for availability issues and are applied to future invoices.

8. Chargebacks and disputes

If you believe a charge is incorrect, please contact us first at [contact@…] — we can almost always resolve billing issues faster than a card dispute. Initiating a chargeback without contacting us may result in suspension of your account pending resolution. We reserve the right to dispute chargebacks we believe are unwarranted and to provide our payment processor with records of your use of the Service.

9. Changes to this policy

We may update this policy from time to time; for material changes we will give reasonable notice before they take effect. The version in force at the time of your purchase applies to that purchase.

10. Contact

Billing, cancellation, and refund questions: [contact@…], [Spondeo, Inc.].